SABES WEST	Holyoke Community College	This page is Bobby Approved
	303 Homestead Avenue, Holyoke MA 01040 Tel: (413) 552-2586 • Fax: (413) 552-2067
	info@sabeswest.org

Introduction | (1) Book Reviews | (2) Print and Video Resources | (3) Online Resources | (4) Partnership Experiences

2 PRINT & VIDEOTAPE RESOURCES ON COMMUNITY PLANNING (Click here for the 11 page pdf file)

This section contains references to books, journal articles, training guides and videotapes. The resources are listed under categories identified as key areas for support in the community planning process: Asset Building, Community Assessment, Group Facilitation, Leadership, Partnerships, and Strategic Planning & Visioning.

Many of these materials can be found in the regional SABES resource centers. Check out the SABES website (www.sabes.org) for the listing of publications on community planning available in the resource centers or speak to the resource center librarian in your region. If you are interested in purchasing any of these materials, most can be ordered through your local bookstore, large online bookstores or directly from the publishers. Some of the publications and the videotapes are distributed directly by agencies that produced the materials. If you are interested in ordering any of these materials, the contact information for the agency is provided along with the citation.

New entries are marked with an asterisk (*). We welcome feedback and comments on any of the materials listed or suggestions to add to this list.

Asset Building

*Green, Gary P. & Anna Haines. (2001). Asset Building and Community Development. Thousand Oaks, CA: Sage.

Kretzmann, John & John McKnight. (1993). Building Communities from the Inside Out. Chicago, IL: ACTA Publications. Order from ACTA Publications. Tel: (800)-397-2282. [See book review for more information.]

Workbooks to accompany Building Communities from the Inside Out
Check the ABCD Institute website at http://www.northwestern.edu/IPR/abcd/abcdpubs.html for descriptions. Order from ACTA Publications. Tel: (800) 397-2282

*The Organization of Hope: A Workbook for Rural Asset-Based Community Development
A Guide to Capacity Inventories: Mobilizing the Community Skills of Local Residents
A Guide to Evaluating Asset-Based Community Development: Lessons, Challenges, and Opportunities [See book review for more information.]
A Guide to Creating a Neighborhood Information Exchange: Building Community by Connecting Local Skills and Knowledge
A Guide to Mapping and Mobilizing the Associations in Local Neighborhoods
A Guide to Mapping Local Business Assets and Mobilizing Local Business Capacities
Leading by Stepping Back: A Guide for City Officials on Building Neighborhood Capacity

Moore, M. (1994). Community Capacity Assessment: A Guide for Developing an Inventory of Community-Level Assets and Resources. Santa Fe, NM: New Mexico Children, Youth and Families Department.

*Puntenney, Deborah. (2000). A Guide to Building Sustainable Organizations from the Inside Out: An Organizational Capacity Building Toolbox. Chicago Foundation for Women. Order from ACTA Publications. Tel: (800) 397-2282

*Roehlkepartain, Eugene. (1998). Building Assets in Congregations: A Practical Guide for Helping Youth Grow Up Healthy. Minneapolis, MN: Search Institute. [www.search-institute.org].

Parts 1 & 2: Foundations for Asset Building and Putting Asset Building into Practice. Includes chapters on steps for nurturing your congregation's commitment to asset building, integrating asset building through congregational life, integrating asset building into programming for youth, integrating asset building into work with families, and reaching into the community for asset building.

Community Assessment

Alreck, Pamela & Robert Settle. (1994). The Survey Research Handbook. 2nd edition. McGraw Hill Professional Publishing.

*Altschuld, James & Belle R. Witkin. (1999). From Needs Assessment to Action: Transforming Needs into Solution Strategies. Thousand Oaks, CA: Sage

Community Partnership Center. Promoting Partnership in Community Development. Contact Community Partnership Center, University of Tennessee, 410 Aconda Court, Knoxville, TN 37996-0645. Tel: (865) 974-4542
A facilitator's handbook and support materials developed to assist community groups carry out participatory community development research.

Community Resources. Knowing Your Community, Showing Your Community: A Handbook for Community Leaders and Organizers. (1997). This 28 page guide provides brief descriptions of participatory research tools that can be used in developing community inventories. The tools include community mapping, interviews, observation, photographs, and charting community resources, structure, history and flows. [http://www.communityresources.org]

*Converse, Jean & Stanley Presser. (1986). Survey Questions: Handcrafting the Standardized Questionnaire. Thousand Oaks, CA: Sage

*Dillman, Dan & Priscilla Salant. (1994). How to Conduct Your Own Surveys.
San Francisco: Wiley & Sons.

*Dillman, Don. (1999). Mail and Internet Surveys: The Tailored Design Method.
2nd edition. San Francisco: Wiley & Sons.

Emery, M. & R. Purser. (1996). The Search Conference: A Powerful Method for Planning and Organizational Change and Community Action. San Francisco: Jossey-Bass.
Participatory and action-oriented, Search conferences help community representatives find and build on common ground rather than their differences in the process of strategic planning for their communities.

Folinsbee, Sue & Paul Jurmo. Collaborative Needs Assessment: a Handbook for Workplace Development Planners. Ontario, CA: ABC Canada.
This is a step-by-step planning guide for educators, managers and union leaders who are conducting workplace development programs. Includes descriptions of how to get commitment, set up planning committees, conduct interviews and focus groups, analyze documents, write a needs assessment report and develop an action plan.

*Gupta, Kavita & American Society for Training and Development. (1999). A Practical Guide to Needs Assessment. San Francisco: Jossey-Bass.

Holland, Jeremy with James Blackburn. (1998). Whose Voice? Participatory Research and Policy Change. London: Intermediate Technology Publications.

*Kane, Eileen & Mary O'Reilly-De Brun. (2001). Doing Your Own Research.
Revised ed. London: Marion Boyars.
A guide for community residents, students and others who would like to do research in their communities, written as a comic novel in two locations: rural Ohio and London.

Kerfoot, Caroline & Chris Winberg. (1997). Learning about Action Research. Cape
Town, South Africa: Juta & Company, Ltd. Available from Peppercorn Books &
Press, Inc. P.O. Box 693, Snow Camp, NC 27349. Phone: (336) 574-1634.

Krueger, Richard. (1994). Focus Groups: a Practical Guide for Applied Research. Thousand Oaks, CA: Sage Publications. Part I provides a general description of groups and focus groups. Part II describes the process of conducting focus groups: planning, asking questions, moderating skills, analysis of results, and reporting. Part III discusses issues and concerns associated with using focus groups: collaborative approaches to focus groups, special audiences and special situations. [See book review for more information.]

*Krueger, Richard, David Morgan & Jean King. (Eds). (1996). Focus Group Kit.
(volumes 1 - 6). The Focus Group Guidebook (v. 1); Planning Focus Groups (v. 2); Developing Questions for Focus Groups (v. 3); Moderating Focus Groups (v. 4); Involving Community Members in Focus Groups (v. 5); Analyzing and Reporting Focus Group Results (v. 6). Thousand Oaks, CA: Sage. [See book reviews for more information.]

Lynch, Jean. (1993). Community Participation in Community Needs Assessments. Journal of Applied Sociology 10:125-136.

*Madii Institute. (2001). Community Transformation through Relationships,
Step 1: Discovering Strengths. Rogers, MN: Madii Institute. Tel: (888) 216-
2916. Email: info@madii.org. [http://www.madii.org]
A field guide to asset mapping, including examples of guiding questions, 18 sample interviews, descriptions of projects, and references to additional resources.

*Patton, Michael Quinn. (2001). Qualitative Research & Evaluation Methods. Thousand Oaks, CA: Sage Publications.
An excellent reference for people interested in learning about qualitative research and interviewing. Chapter on qualitative interviewing can be very helpful in figuring out how to construct key informant interviews.

*Study Circles Resource Center. (2001). Building a Healthier Community: What
can we do to Make and Keep our Community Healthy, Strong, and Vibrant? PO Box 203, 697 Pomfret Street, Pomfret CT 06258 Tel: (860) 928-2616. [http://www.studycircles.org/pages/otherpr.html#scrc]
A draft discussion guide "for people to come together in study circles to discuss
how they can make their community the best and healthiest that it can be."
Includes sections on understanding challenges in the community and
considering action steps.

Murphy, Danny, Madeleine Scammell & Richard Sclove. (1997). Doing Community-Based Research: A Reader. Amherst, MA: The Loka Institute.

Nash, Andy (Ed.) (1999). Civic Participation and Community Action Sourcebook. New England Literacy Resource Center. Contact: World Education, Inc. Tel: (617) 482-9485.
Case studies and tools from New England adult basic education programs to help practitioners integrate adult basic education and community development. The case studies are presented by topic: connections to communities and issues, holding decision makers accountable, building community by helping others, expressing ourselves and educating others, and organizing for change.

Nyden, Philip, Anne Figert, Mark Shibley & Darryl Burrows. (1997). Building Community: Social Science in Action. Thousand Oaks, CA: Pine Forge Press.
Contains case studies and lessons learned from collaborative university and community research projects.

Park, Peter. (Ed). (1993). Voices of Change: Participatory Research in the United States and Canada. Westport, CT: Bergin & Garvey.

*Rea, Louis, Richard Parker & Alan Shrader. (1997). Designing and Conducting Survey Research: A Comprehensive Guide (Jossey Bass Public Administration Series). 2nd edition. San Francisco: Jossey-Bass.

*Rietbergen-McCracken, Jennifer & Deepa Narayan. (1998). Participation and Social Assessment: Tools and Techniques. Washington, D.C.: World Bank.

A resource kit for facilitators. Includes sections on organizing a training event, social assessment, stakeholder analysis, participatory rural appraisal, participatory monitoring and evaluation.

*Sanoff, Henry. (1999). Community Participation Methods in Design and Planning. San Francisco: Wiley & Sons.
Contains information on participation, conflict resolution, strategic planning, visioning, community action planning, participatory action research, case studies of community projects and more.

*Simon, Judith. (1999). Wilder Nonprofit Field Guide to Conducting Successful
Focus Groups (Wilder Nonprofit Field Guide). St. Paul, MN: Amherst Wilder.

*Soriano, Fernando. (1995). Conducting Needs Assessments: A Multidisciplinary Approach (Sage Human Services Guide, vol. 68). Thousand Oaks, CA: Sage.

*Thomas, Susan. Designing Surveys That Work: A Step-by-Step Guide. Corwin Pub. [ISBN: 0803968523]

Training for Transformation: a Handbook for Community Workers. (1984). Gweru, Zimbabwe: Mambo Press. Also, London: Intermediate Technology Publications, 1996.

*United Way of America. (1996). Measuring Program Outcomes: a Practical Approach. Alexandria, VA: United Way of America. [To order, call Sales Service/America: (800) 772-0008 and ask for item number 0989.]
This book provides a clear description of an evaluation process using a logic model. It offers clear examples of inputs, activities, outputs, outcomes, indicators and benchmarks and describes how to go about designing, collecting and analyzing data and reporting and using the findings.

*Witkin, Ruth & James W. Altschuld. (1995). Planning and Conducting Needs
Assessments : A Practical Guide. Thousand Oaks, CA: Sage Publications.
[See book review for more information.]

Partnerships

Austin, James. (2000). The Collaboration Challenge: How Nonprofits and Businesses Succeed through Strategic Alliances. San Francisco: Jossey-Bass.

Ayre, Darvin, Gruffie Clough, & Tyler Norris. Facilitating Community Change. Contact: Grove Consultants Int'l, P.O. Box 29391, San Francisco, CA 94129-0391. [http://www.grove.com] [See book review for more information.]

Berkowitz, William. (1999). The Spirit of the Coalition. Amherst, MA: AHEC/Community Partners. Includes sections on starting, promoting, supporting coalitions, and maintaining coalitions, based on the experience of Massachusetts coalitions. From the Ground Up! By Gillian Kaye and Tom Wolff is the companion workbook to The Spirit of the Coalition. Contact: AHEC/Community Partners, 24 South Prospect St, Amherst, MA 01002. Tel: (413) 253-4283. Email: info@ahecpartners.org

*Bobo, Kim, Jackie Kendall & Steve Max. (2001). Organizing for Social Change: Midwest Academy Manual Activists. Washington: Santa Ana, CA: Seven Locks Press. Contact: Seven Locks Press. Tel: (800) 354-5348; Fax (714) 545-1572. Or check the website for the order form: http://www.midwestacademy.com/
Contains chapters on The Fundamentals Of Direct Action Organizing, Developing a Strategy, Organizing Models: The Underlying Structure of Organization, Building and Joining Coalitions, Developing Leadership, Using The Media, Working With Religious Organizations and With Unions, Public Speaking, Working With Community Organization Boards, On Line Research and Tactical Investigation, Grass Roots Fundraising, Supervision, Administrative Systems, and The New Economy.

*Bouk, Kathy, Henry Griggs, & Emily Tynes. (Eds). (1999). The Jossey-Bass Guide to Strategic Communications for Nonprofits: a Step-by-Step Guide to Working with the Media to: Generate Publicity, Enhance Fun. San Francisco: Jossey-Bass.
Includes chapters on the basics of strategic communication, designing a communications plan, targeting audiences, making the most of your resources, capitalizing on the power of partnerships, and responding to a crisis and managing backlash.

Chrislip, David & Carl Larson. (1994). Collaborative Leadership: How Citizens and Civic Leaders Can Make a Difference. San Francisco: Jossey-Bass.

DeKanter, Adriana. (1999). A Compact for Learning: An Action Handbook for Family-School-Community Partnerships. Upland, PA: Diane Books.

De Pree, Max. (1997). Leading without Power: Finding Hope in Serving Community. San Francisco: Jossey-Bass.

Epstein, Joyce (Ed.). Lucretia Coates, Karen Salinas, Mavis Sanders, & Beth Simon. (1997). School, Family, and Community Partnerships: Your Handbook for Action. Thousand Oaks, CA: Sage.

Fawcett, Steve with Adrienne Paine-Andrews & Vince Francisco. Evaluation Handbook: Evaluating and Supporting Initiatives for Community Health and Development. . Contact: The Work Group, University of Kansas. [http://ctb.lsi.ukans.edu/wg/] Tel: (785) 864-0533.
The Evaluation Handbook suggests ways that community health initiatives and coalitions can measure their progress

Habana-Hafner, Sally and Horace Reed. (1989). Partnerships for Community Development: Resources for Practitioners and Trainers. Amherst, MA: Center for Organizational and Community Development, Univ. of Massachusetts. Contact the Center for International Education, 285 Hills House South, University of Massachusetts, Amherst, 01002. Phone: (413) 545-0465.

*Kaner, Sam, Lenny Lind, Catherine Toldi, & Sarah Fisk. (1996). Facilitator's Guide to Participatory Decision-Making. Stony Creek, CT: New Society Publishers, Ltd. [See book review for more information.]

Kemmis, Daniel. (1990). Community and the Politics of Place. Norman, Oklahoma: University of Oklahoma Press.

*Mattessich, Paul & Barbara Monsey. (2001). Collaboration: What Makes It Work. 2nd edition. St. Paul, MN: Amherst H. Wilder Foundation.

Mattessich, Paul & Barbara Monsey. (1997). Community Building: What Makes It Work. St Paul, MN: Amherst H. Wilder Foundation.

Morse, Suzanne. (1996). Building Collaborative Communities. Charlottesville, VA: Pew Partnership for Civic Change.

*National Assembly of National Voluntary Health and Social Welfare Organizations. (1991). The New Community Collaboration Manual. Washington, D.C.: NANVHSWO. Tel: (202) 347-2080. [www.nassembly.org].
Includes chapters on starting and building a collaboration, maintaining momentum, youth and business involvement, role of media and information technology, and holding a community summit.

Rivera, Felix & John Erlich. (Eds). (1998). Community Organizing in a Diverse Society. Needham Heights, MA: Allyn & Bacon.

Rubin, Hank. (1998). Collaboration Skills for Educators and Nonprofit Leaders. Chicago, IL: Lyceum Books.

Sarason, Seymour & Elizabeth Lorentz. (1997). Crossing Boundaries: Collaboration, Coordination and Making the Most of Limited Resources. San Francisco: Jossey-Bass.

Schorr, Lisbeth. (1998). Common Purpose: Strengthening Families and Neighborhoods to Rebuild America. New York: Doubleday.

*Stout, Linda & Howard Zinn. (1997). Bridging the Class Divide and Other Lessons for Grassroots Organizing. Boston, MA: Beacon Press. [See book review for more information.]

*Warren, Mark. (2001). Dry Bones Rattling: Community Building to Revitalize American Democracy. New Jersey: Princeton University Press.

*Wates, Nick (Ed.). (2000). Community Planning Handbook: How People Can Shape Their Cities, Towns and Villages in Any Part of the World. London: Earthscan Pub. Ltd.

*Webne-Behrman, Harry. (1994). Guardian of the Process: a Handbook for Group Facilitators. Madison, WI: Collaborative Initiative, Inc. [Tel: (608) 231-5884]

Presented in an easy-to-read format, Webne-Behrman outlines the responsibilities of facilitators and training activities that help groups learn about group dynamics, their responsibilities as members of a group, and problem solving.

Chapter one focuses on the responsibilities of facilitators. Chapter two is about the 'facilitator as communicator.' This chapter discusses active listening, open-ended questions, and assertive negotiation. Chapter 4 presents information on the facilitated meeting process: pre-negotiation, setting the tone, agenda setting, problem solving, negotiating through impasse, building consensus and closing. Chapters 5 through 8 discussion problem solving, leadership needs, conflict resolution and facilitating consensus.

Wiewel, Wim & Michael Leiber. (1998). Goal Achievement, Relationship Building and Incrementalism: the Challenges of University-Community Partnerships. Journal of Planning Education and Research. 17(4):291-301 [ERIC No. EJ570468] The University of Illinois at Chicago's Neighborhoods Initiative illustrates how planning can occur in a situation of shared power. Integral to this model of collaboration is relationship building and incrementalism.

Winer, Michael & Karen Ray. (1994). The Collaboration Handbook: Creating, Sustaining and Enjoying the Journey. St Paul, MN: Wilder Publishing Center. [See book review for more information.]

*White, Shirley (Ed). (2000). The Art of Facilitating Participation: Releasing the Power of Grassroots Communication. Thousand Oaks, CA: Sage.

Strategic Planning & Visioning

*Allison, Michael & Jude Kaye. (1997). Strategic Planning for Nonprofit Organizations: A Practical Guide and Workbook. San Francisco: John Wiley & Sons, Inc. [See book review for more information.]

*Angelica, Emil. (2001). The Wilder Nonprofit Field Guide to Crafting Effective Mission and Vision Statements. St. Paul, MN: Wilder Foundation.

Barry, Bryan. (1997). Strategic Planning Workbook for Nonprofit Organizations. St. Paul, MN: Amherst H. Wilder Foundation. Tel: (800) 274-6024.

Bryson, John. Strategic Planning for Public and Nonprofit Organizations: a Guide to Strengthening and Sustaining Organizational Achievement. Rev. edition. San Francisco: Jossey-Bass.

Bryson, John & Farnum Alston. (1995). Creating and Implementing Your Strategic Plan: A Workbook for Public and Nonprofit Organizations. Revised edition. San Francisco, CA: Jossey-Bass.

A hands-on workbook to accompany Strategic Planning for Public and Nonprofit Organizations. Includes tools, examples, worksheets, and questionnaires.

*Chynoweth, Judith. (1994). A Guide to Community Based Collaborative Strategic Planning. Council of Governors' Policy Advisors, Danforth Foundation. [Out-of-print. ISBN 0­934842­63­9].

Hancock, T. (1994). Guide for Vision Workshops. Indianapolis, IN: Institute of Action Research for Community Health/Indiana University.

*Heartland Center for Leadership Development. The Entrepreneurial Community: A Strategic Leadership Approach to Community Survival. [Tel: (800) 927-1115].
Described as 'a step-by-step leadership approach to strategic planning for smaller and medium-sized communities'.

National Civic League. (1996). The Community Visioning and Strategic Handbook. This handbook describes the rationale behind the community visioning process and ways to go about doing it. Contact the National Civic League, 1445 Market Street, Suite 300, Denver, CO 80202; Tel: (800) 223-6004.

Group Facilitation

Avery, M., Auvine, B., Streibel, B., Weiss, L. (1999). Building United Judgment: a Handbook for Consensus Decision Making. Madison, WI: Center for Conflict Resolution.

Doyle, Michael & David Straus. (1986). How to Make Meetings Work. New York: Berkeley Publishing Group.

Fujishin, Randy. (1997). Discovering the Leader Within: Running Small Groups Successfully. San Francisco, CA: Acada Books. [See book review for more information.]

Fujishin, Randy. (2000). Creating Communication: Exploring and Expanding Your Fundamental Communications Skills. San Francisco, CA: Acada Books.

Gardenswartz, Lee & Anita Rowe. (1994). Diverse Teams at Work: Capitalizing on the Power of Diversity. Chicago: Irwin Professional Publishers.
Lee Gardenswartz and Anita Rowe write about what it means to work with diverse groups that bring different values, norms, languages and points of view to work teams.

Gilbertsen, Beth & Vijit Ramchandani. (1999). The Wilder Nonprofit Field Guide to Developing Effective Teams. St Paul, MN: Amherst H. Wilder Foundation.

Kelsey, Dee, Pam Plumb & Kippy Rudy. (1999). Great Meetings! How to Facilitate Like a Pro. Portland, MN: Hanson Park Press.

*Kiser, A. Glenn. (1998). Masterful Facilitation: Becoming a Catalyst for Meaningful Change. New York, NY: Amacom. [Tel: (800) 262-9699].

Lippincott, Sharon. (1999). Meetings: Do's, Don'ts and Donuts: The Complete Handbook for Successful Meetings. [2nd edition, rev.]. Pittsburgh, PA: Lighthouse Point Press. [See book review for more information.]

Moore, Allen & Feldt, James. (1993). Facilitating Community and Decision-Making Groups (Professional Practices in Adult Education and Human Resource Development). Melbourne, Florida: Krieger Publishing.

RoAne, Susan. (1988). How to Work a Room: Learning the Strategies of Savvy Socializing for Business and Personal Success. New York: Warner Books. [See book review for more information.]

Leadership

Alinsky, Saul. (1989). Rules for Radicals: A Practical Primer for Realistic Radicals. New York, NY: Vintage Books.

Beckhard, Richard, Peter Drucker, Marshall Goldsmith (Ed.) & Frances Hesselbein (Ed.). (1997). The Leader of the Future: New Visions, Strategies, and Practices for the Next Era (The Drucker Foundation Future Series). San Francisco, CA: Jossey-Bass.

*Bryson, John & Barbara Crosby. (1992). Leadership for the Common Good: Tackling Public Problems in a Shared-Power World. San Francisco, CA: Jossey-Bass.

Described as showing 'how to work with officials in other agencies, allocate resources evenly, and share leadership responsibilities. Includes case studies, negotiation techniques and networking strategies.'

Chrislip, David & Carl Larson. (1994). Collaborative Leadership: How Citizens and Civic Leaders Can Make a Difference. San Francisco, CA: Jossey-Bass.

De Pree, Max. (1997). Leading without Power: Finding Hope in Serving Community. San Francisco, CA: Jossey-Bass.

Hegelsen, S. (1995). The Female Advantage: Women's Ways of Leadership. New York: Doubleday Books.

Morrison, Emily. (1994). Leadership Skills: Developing Volunteers for Organizational Success. Tucson, AZ: Fisher Books.

Tropman, J. (1997). Successful Community Leadership: A Skills Guide for Volunteers and Professionals. Washington, D.C.: National Association of Social Workers.

Videotape

Holding Ground: The Rebirth of Dudley Street
A 58 minute video produced by Leah Mahan and Mark Lipman. A VHS videocassette and viewers guide is available. [See: http://www.nhi.org/online/issues/books/92vid.html for a review of the video program.]

Doing Analysis with a Diverse Group of Adult Learners in a Participatory
Action Research Group - The Experiences of the Changes Project
A 35 minute video that describes the process used in conducting group analysis with adult learner researchers. The video uses footage from actual analytic sessions with adult learners (beginning literacy, ESOL, GED and transition to college). Different techniques for analysis are considered, including the use of text-based analysis, visual tools, composite stories, stop action theater. In addition, several means of data sharing are examined. Commentary on the experience of Changes Project researchers and the different methods and tools highlighted in the video is provided by two of the staff who worked on the Changes Project. The video is useful to teachers and adult learners interested in investigating issues of importance to adult learners. It costs $5, to cover shipping and handling. Contact SABES West, Holyoke Community College. Phone (413) 552-2586.

Mobilizing Community Assets
A video training program to accompany Building Communities from the Inside Out. The video training series consists of 6 tapes: From Needs to Assets, The Gifts of Individuals, The Strengths of Citizen's Associations, The Power of Local Institutions, Building the Whole Community, and The Challenges of Outside Help. Contact ACTA Publications. 4848 North Clark St, Chicago, IL 60640. Tel: (800) 397-2282. Email: acta@one.org.